• Which payment methods are accepted?
• Is my payment secure?
• How do I know whether my payment has been successful?
• I'm having trouble with the website; can I order over the phone?
• What if the item I ordered has gone out of stock?
• Who manages your online payment system?
• Will Maple be able to view my card details?

 
Maple Delivery and Logistics

• Delivery time
• Delivery charges
• Will I need to be in to accept delivery?
• Can I collect my item from Maple?
• My item hasn’t arrived yet, what should I do?
• Can I change my delivery address?
• Should the courier carry the item into my premises?
• What does the delivery signature mean? 
   

Returns and Refunds

• The Maple returns policy
• Conditions of return
• How do I return my item?
• How will I know you have received my returned item?
• I received the wrong item
• My item arrived damaged
• Can I return my item if I simply don’t want it
• How long do refunds take to process? 

 
Product Warranty

• The Maple product warranty
• What is covered in my warranty?
• Warranty Conditions
• Warranty Instructions
• Can I extend the warranty on my brand new item?
• Can I extend the warranty on my refurbished item?

Contacting Maple

•  How do I contact Maple?
• Where is Maple Based?
• Maple’s Online Contact Form

• Refurbished Product Grading System
• Product Descriptions
• What if the item I ordered has gone out of stock?
• Product Images

• Discounts for Charity
• Discounts for Education
• Trade in Your Old Computers
• Facebook Discount
• Recommend a Friend Incentives