The Maple information pages is a databased of questions and answers designed to help you with your online shopping experience at Maple.
If your quetion hasn't been answered below, please feel free to visit the contact us section of the website to contact us directly, alternatively email us directly at ukcustomerservices@mapleuk.co.uk.
Paying for your item
- Which payment methods are accepted?
- Is my payment secure?
- How do I know whether my payment has been successful?
- I'm having trouble with the website; can I order over the phone?
- What if the item I ordered has gone out of stock?
- Who manages your online payment system?
- Will Maple be able to view my card details?
Maple Delivery and Logistics
- Delivery time
- Delivery charges
- Will I need to be in to accept delivery?
- Can I collect my item from Maple?
- My item hasn’t arrived yet, what should I do?
- Can I change my delivery address?
- Should the courier carry the item into my premises?
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What does the delivery signature mean?
Returns and Refunds
- The Maple returns policy
- Conditions of return
- How do I return my item?
- How will I know you have received my returned item?
- I received the wrong item
- My item arrived damaged
- Can I return my item if I simply don’t want it
- How long do refunds take to process?
Product Warranty
- The Maple product warranty
- What is covered in my warranty?
- Warranty Conditions
- Warranty Instructions
- Can I extend the warranty on my brand new item?
- Can I extend the warranty on my refurbished item?
Contacting Maple
Products
- Refurbished Product Grading System
- Product Descriptions
- What if the item I ordered has gone out of stock?
- Product Images
Discounts and Vouchers
- Discounts for Charity
- Discounts for Education
- Trade in Your Old Computers
- Facebook Discount
- Recommend a Friend Incentives