Terms and Conditions

1. Acceptance of Terms of Use and Amendments.

Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Our Service.

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

We reserve the right to refuse, cancel and refund any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

3. Delivery

If you suspect that your package has been damaged in transit you should reject the goods or sign for the goods as damaged. Where goods are not signed for as damaged, you will be signing for the item having arrived in good condition.

Delivery time frames in the checkout are an estimate of the delivery.

We cannot be held responsible for failed or late deliveries. Although we will try our best to resolve any courier related issue on your behalf, you will need to contact the courier in these eventualities (please contact us first):

1. You are not available to receive the delivery
2. Courier companies cannot find your address
3. The item is delayed by the courier
4. Adverse weather/traffic conditions prevent delivery

• You will need to let Maple know that you intend to return the item for a full refund within 14 days of the original delivery date. After this point, the repair or replacement warranty takes over and the customer will no longer be eligible for a refund.
• Although rare, occasionally upgrades or variations of models can be supplied, usually as an upgrade. If a refund is not requested within the 14 day returns period, this is regarded as acceptance of the item, and we cannot accept returns for a refund after this period in any circumstance.
• When returning items, the product(s) need to reach us within 30 days from the date of agreeing refund, repair or replacement, or else the case will automatically be closed, and can only be reopened within the warranty period. If the customer does not receive a returns shipping label from our selected couriers for return, the customer will need to let us know within the warranty period, or else the warranty, or refund entitlement will expire. 
• It is the responsibility of the customer to check for any manufacturer recalls specific to their device whilst in their ownership, and the expiry date of these with the original manufacturer. Any compulsory safety recalls we are aware of will be noted on product's listing.
• Where a recall is present on an item which is for sale, we will test the product for this fault and claim for the recall at the time of sale where eligible. Due to the nature of the business, and the number of recalls listed from different manufacturers, if the recalled fault occurs outside of the warranty period, Maple will not be liable to repair, and will not be liable for any costs associated to any manufacture recalls. If the recalled fault symptoms occur after delivery of the goods to the customer, this will need to be resolved between the manufacturer and the customer. Maple offers industry leading warranties, and as we did not manufacture the items we sell, we can only offer the warranty coverage that was agreed and included with the item by Maple, which is usually extendable up to three years. If the manufacturer recall has expired, the Maple warranty included with your product, if still within the coverage period, will cover the repair or replacement until the original warranty expiry date and not beyond this period.   
• All items being returned must be sent along with a completed returns form, otherwise this could delay the procedure.
• The outcome of either repair or replacement of a product is at our discretion.
• The warranty is a return to base warranty, and not an on site repair warranty. Customers are responsible for returning items to us to be repaired. We can cover the postage for £14.99 each way, a total of £29.99+VAT, or you can arrange your own courier.
• Where a fault occurs, we will endeavour to resolve the issue as quickly as possible, however we do not offer a guaranteed time frame for repairs.
• Repairs may be handled by our approved specialist third party repair centres.
• If a customer reports a fault, or any intention to return their product, and we agree a return for either a refund, repair, or replacement, this agreement lasts for 30 days, and if the customer does not return the item or communicate with us within 30 days, this is regarded as acceptance of the product, and the case will automatically be closed, and a new case will need to be opened by reporting any faults within the warranty period. There will be no exceptions to this.
• The limited warranty does not cover faults resulting from misuse, accidental damage, liquid damage, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which Maple Computers are not responsible for.
• Your data is your responsibility, and we cannot be held liable for anything that happens to your data. *We recommend that all data should be backed up regularly.
• Software is not covered by any warranty.
• Maple can not, at any stage refund any devices where the customer has locked the device with a password, and the customer does not know what the password is. This renders the item unusable.  
• Item(s) coming back for a refund must be returned in their original supplied working condition.
• All returned items must be sent back with all supplied accessories.
• Items must be returned securely and in suitable packaging.
• Opening, or removing screws to access the internals of any device without prior approval will immediately invalidate the warranty, and no refund can be provided for any warranty coverage where a device has been opened..
• The warranty term and expiry date is associated with the order, and not with the specific product, a replacement will not renew the warranty..
• Replacements or exchanged units are covered until the original warranty expiry date, or for 30 days, whichever provides longer cover for the customer.